It seems to be a habit of organizations to focus on a glamourous exterior product rather than on a practical-but-invisible process. (I must admit here that I've been obsessed with this notion since working in decidedly unglamorous Interlibrary Loan.) So, British Airways's Terminal 5 is a gorgeous space for the airline to showcase, but with a 2.5 hour layover I still managed to almost miss a flight when traveling from one terminal to another. I suspect the same blindness exists in libraries. Not to be too cynical, but I've already observed a number of cases where sensible priorities are marginalized in favor of showier options.
I guess I'll fight for sanity until I'm too tired, or I become brainwashed and/or managerial.
I hope my baggage shows up soon.